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Common mistakes and problems
To be able to get and use BankID for test you need to configure the BankID client software for test. Typical errors when this configuration is not done is “Invalid Credentials” or “BankID is missing”.
Here are a few common mistakes:
The client is not restarted after it has been configured for test. To restart the client you must close it using the menu in the client. File → Exit. If not, the client may still execute in background.
The client is not allowed to communicate with the server. If a proxy prohibits the communication it will not work. Study the log located in C:\Users<USER>\AppData\Roaming\BankID\Logs.
An existing version of the mobile BankID app is not uninstalled prior to installing/configuring for the test environment.
Reach out to us
If none of the tips above helps, please reach out to us and we will do our best to help you.
Send an email to teknikinfo@bankid.com