Extra control in phone calls
2025-05-21
Companies can now request an extra control when using BankID in phone calls.
Extra control has earlier been available for web and app. We have now added the possibility to use extra control for identification and signature with BankID in phone calls.
Extra control can be used when you have a more sensitive customer case that require extra security. You can ask your customer to scan their Swedish passport or national ID card to confirm their identity an extra time. It could be useful in cases such as; when giving out sensitive customer information, signing or updating a customer agreement or a when doing a larger monetary transaction.
Safety for both customer and employee
Customer calls are a quick and easy way to help customers. But sometimes you might want to double check that it’s the right person you are talking to. Extra control in phone makes the customer and employee feel confident about the handling of customer information and personal details.
BankID in phone calls
It's always important to identify who you are talking to. With BankID in phone calls, your customer service centre can reduce call time and streamline case management by allowing the customer to identify themselves even before the call is started. With BankID in phone calls you can offer your customers quick help in a safe and secure way.
