Accessibility report
The report refers to our applications for iOS, Android, Windows and Mac and describes how BankID meets accessibility requirements. We also describe any known accessibility issues and how you can report deficiencies to us so we can address them.
Finansiell ID-Teknik BID AB is behind these applications. We want to make them accessible to as many people as possible. Legal requirements regarding digital accessibility don’t directly apply to us, but since BankID is used as part of many services covered by the legal requirements, we have decided to publish this report.
Accessibility of applications
We are aware that some parts of our applications are not fully accessible. However, we haven’t found any problems that mean a complete “stop” for any user. See the Inaccessible content section below for more information.
If you can’t use parts of the applications
Contact your bank if you are refused a BankID or experience issues getting started with the service.
If you find any issues that are not described on this page, let us know by filling out the form below. We are constantly striving to improve accessibility. Learn how we work with accessibility in BankID.
Technical information about accessibility issues
| Problems for users with weak vision |
|---|
| Occasional failed colour contrasts (Windows and Mac) |
| Occasional exceptions to text magnification (Android and iOS) |
| Occasional exceptions to text magnification (Windows and Mac) |
Problems for users with weak vision
| Problems for users with impaired motor skills |
|---|
| Occasional exceptions for landscape mode (Android and iOS) |
| Single icons/buttons with incorrect naming (Android) |
Problems for users with impaired motor skills
| Problems for users with severe visual impairment |
|---|
| Complex flows with camera usage (Android and iOS) |
| Some icons are missing alt text (Windows and Mac) |
| Error message not in focus (Windows and Mac) |
| Tables are sometimes used for layout (Mac) |
| Prompts not always linked correctly (Mac) |
Problems for users with severe visual impairment
| Content that is inaccessible for security reasons |
|---|
| Security-related (Android, iOS, Windows and Mac) |
Content that is inaccessible for security reasons
How we have tested the applications
Certified accessibility specialists at Axess Lab regularly conduct reviews of our applications, as well as tests with people who themselves use various technical aids.
The last major assessment was made in March 2023.
Email us at produktinfo@bankid.com if you want to receive detailed reports from the reviews.