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Developer support
Please study this guideline carefully and you should be able to find answers to your questions. Please also study the FAQ at the bottom of our guidepage.
If you can't find your answer, reach out to us through teknikinfo@bankid.com
In non-technical matters, please contact the party through which you have purchased the BankID service.
| Code | Requirement |
|---|---|
RFS1 |
RP should inform the user what to do in case of lost or forgotten security code (contact the issuer). |
RFS2 |
RP must provide support for its own service. |
RFS3 |
When the user is having problems, the RP should redirect the user to https://test.bankid.com. Users that cannot successfully use their BankID at https://test.bankid.com should be redirected to the issuing bank in case of a BankID related problem and in case of network error to mobile phone carrier or the internet service provider. If the user can successfully identify and sign at https://test.bankid.com, the user should be redirected to the RP user support. |
Code
RFS1
Requirement
RP should inform the user what to do in case of lost or forgotten security code (contact the issuer).
Code
RFS2
Requirement
RP must provide support for its own service.
Code
RFS3
Requirement
When the user is having problems, the RP should redirect the user to https://test.bankid.com. Users that cannot successfully use their BankID at https://test.bankid.com should be redirected to the issuing bank in case of a BankID related problem and in case of network error to mobile phone carrier or the internet service provider. If the user can successfully identify and sign at https://test.bankid.com, the user should be redirected to the RP user support.