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In non-technical matters, please contact the party through which you have purchased the BankID service.
| Short name | Requirement |
|---|---|
RFS1 |
RP should inform the user what to do in case of lost or forgotten security code (contact the issuer). |
RFS2 |
RP must provide support for its own service. |
RFS3 |
When the user is having problems, the RP should redirect the user to https://test.bankid.com.
|
RFS1
RP should inform the user what to do in case of lost or forgotten security code (contact the issuer).
RFS2
RP must provide support for its own service.
RFS3
When the user is having problems, the RP should redirect the user to https://test.bankid.com.
Users that cannot successfully use their BankID at that site should be redirected to the issuing bank in case of a BankID related problem and in case of network error to mobile phone carrier or the internet service provider.
If the user can successfully identify and sign at the test site, the user should be redirected to the RP user support.