We work to promote financial, social and environmental sustainability. We strive to be a leader of technological development and always adopt a long-term approach to our sustainability areas, particularly in terms of accessibility and security.
Our sustainability issues
Our perspective
We work to promote financial, social and environmental sustainability. We strive to be a leader of technological development and always adopt a long-term approach to our sustainability areas, particularly in terms of accessibility and security.
As a critical infrastructure with many users, we affect the environment, people and society in general. This is why we have taken a broad view of sustainability that includes environmental, social and business ethics issues. The sustainability areas we have identified relate to our BankID service, our role as an employer and partner, and our work relating to climate and the environment.
Our stakeholders
We use our service to help both companies and users to reduce negative impacts on the environment, and we are actively working to reduce the impact of our own operations, often in cooperation with our key partners.
We have listened to our stakeholders through regular surveys so that we can identify relevant sustainability areas. This is what they have to say:
Companies, public authorities and organisations find that BankID is driving the digitalisation of society, simplifying customer relations and leading to greater customer satisfaction and increasing numbers of visits to digital channels. They are seeing major efficiency gains thanks to the use of BankID in their e-services. Product development and security are viewed as important, and many people want us to take a more proactive and guiding role. It is important for BankID always to be accessible.
Users find that BankID makes their lives easier, and they feel that the service is secure, reliable and easy to use. Some people find it complicated to obtain or renew their BankID. Connected banks have been able since 2022 to offer their existing customers the opportunity to obtain BankID digitally using a passport or national ID card together with facial recognition. It is up to each bank to offer this option. Users have also asked for a digital ID card, which was something we launched in 2023. Find out more about this on page 14.
